Ticketsolve Terms & Conditions

NLI Online T&C

By booking ticket(s) for an exhibition, program or event via the National Library of Ireland (NLI),  you agree to be bound by the following Terms & Conditions and to comply with all applicable laws and regulations. These Terms & Conditions apply to attendance at all NLI sites, including Kildare Street, the Bank of Ireland Cultural and Heritage Centre on Westmoreland St, the National Photographic Archive at Meeting House Square, as well as any other temporary NLI locations and online platforms.

  •  Visitors should arrive promptly at their exhibition entry time or the event start time, and should have their e-ticket/s downloaded on a mobile device or printed in advance of their arrival. In the case of ticketed online events, access to the online platform will be via a link emailed to attendees in advance of the event.
  • By booking ticket/s for an in-person visit to any NLI locations, you agree to follow the safety protocols set out here.
  • All tickets will be offered subject to availability at the time of booking, and are valid only for the date, time and event/ exhibition booked.
  • Latecomers may be admitted to an exhibition or event only at the discretion of the NLI team.
  • Filming and photography is not permitted at NLI locations and online platforms (screenshots included) unless otherwise stated.
  • Visitors enter NLI locations at their own risk, and are solely responsible for their belongings
  • Tickets may not be exchanged or refunded, except in the case of an event cancellation or exhibition closure.
  • NLI reserves the right to cancel, close and make essential changes to exhibitions, programs and events without notice. Should cancellation of any event be necessary, the NLI will use reasonable endeavours to contact all customers who have booked tickets in advance but we cannot guarantee that you will be informed of such cancellation or rescheduling.
  • The NLI team reserves the right to refuse admission or to ask ticket holders to leave NLI premises or online platforms with reasonable cause.
  • NLI tickets are only valid when booked via the NLI website or team members. Any ticket re-sold for profit is void and the holder may be refused entry.
  • Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
  • The NLI may provide links to third party websites. If you visit these third party websites, you should review their privacy and cookies policies to ensure you understand, and are comfortable with, their practices concerning your personal data. We are not responsible for the privacy policies and information protection practices of any third party website. You access them at your own risk.
  • It is understood any persons under the age of 18 who are using the NLI website or accessing NLI events are doing so with the express permission and supervision of adults.
  • If there is a stated age range for an event, we ask all visitors to respect the designated age range when booking.
  • Visitors are expected to adhere to government guidelines and public health measures when accessing NLI locations.
  • The NLI reserves the right to make changes to these Terms & Conditions at any time without prior notice.

Privacy Policy:

  • We understand that when you book NLI tickets, you trust us with your information and we want to assure you that we take your rights seriously. Any personal information which you volunteer to the NLI through the use of our website and booking system will be treated with the highest standards of security and confidentiality, strictly in accordance with the current data protection legislation including the GDPR.
  • Contact Tracing: The Library is required to undertake contact tracing as part of its commitment to ensuring a safe and controlled environment for visitors and staff for the duration of the COVID-19 pandemic. As such, when you book exhibition tickets on Ticketsolve, certain personal data (name, number in party, time of entry, email and contact number) will be recorded and may be shared with the HSE for contact tracing purposes.
  • For our full privacy statement, please click here.