Under the Ombudsman Act 1980 to 2012, members of the public have recourse to the Ombudsman’s Office in respect of the administrative functions of the National Library.

For more information, please see Ombudsman’s website:

Update customer complaint procedures to reflect the Ombudsman’s role
The current brochure notes this information on p7 already.

Engage early with the Ombudsman on relevant matters

NLI Reference: MS 700 f. [26]r
NLI Reference: MS 700 f. [26]r
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